Shipping & Returns
Shipping Details:Shipping methods apply to contiguous US only. AK and HI shipping charges are higher. Please call for quote. We reserve the right to use the Carrier of our choice without notice or consent of buyer. We do not guarantee shipping times. All motor freight shipments (certain large items require Motor Freight Truck) must ship to a valid commercial address or a surcharge will apply. All other items can ship to a residential address. Items received via motor freight must be inspected at time of delivery and damages must be noted on BOL at time of delivery. All other claims for damaged goods must be made within 3 working days. Shipping insurance is highly recommended for items valued over $100. If insurance is not purchased your item's value may not be fully covered by the carrier.
Canada Shipping:
Shipments to Canada are shipped via USPS International Priority Mail or FedEx Express International Economy (2-3 day). In either case the brokerage fee will be not more than $5. All duties and taxes are the responsibility of the buyer.
Tracking Your Order:
Orders are processed Monday through Friday (except holidays). Most items we ship are stocked in our warehouse. Tracking numbers, when available are sent to the email address you provided upon checkout usually within 48 hours of shipment. Sometimes tracking numbers end up in your spam box so please check there as well. In some instances your item may ship from a remote warehouse in which case your item may arrive before a tracking number becomes available to you.
Return Policy Details:
If you are not pleased with your purchase you may return it for a refund. The following are our Return Policy guidelines:
Items returned are subject to a 15% restocking fee unless defective. No returns of Electrical, LP or Special Order items. No returns of items that show signs of wear, installation, or use. Shipping charges are not refunded. Order changes and cancellations after payment are subject to a 5% administrative fee. All returns must be done within 14 days from date of purchase and must have Return Authorization Number (RMA) clearly marked on Package. Returns will not be accepted without RMA number. Items refused at delivery will be subject to a 20% restocking fee as well as shipping charges both ways. Items returned to us which are deemed un-returnable, will be returned to the customer at the customers expense (COD). Certain restrictions apply.